Frequently Asked Questions
Everything you need to know before booking your rental.
Q: How do I book?
Answer:
Simply select your items or package, choose your event date, and complete your booking online.
Q: Do I need to pay in full?
Answer:
A deposit may be required to secure your booking. Remaining balance is due before your event.
Q: Can I make changes after booking?
Answer:
Yes, depending on availability. Contact us as soon as possible to make adjustments.
Q: Do you deliver and set up?
Answer:
Yes. All tent rentals include professional delivery, setup, and takedown.
Q: Is delivery free?
Answer:
Delivery is free within 15 miles of Syracuse. Additional fees may apply beyond that.
Q: When will my tent be set up?
Answer:
Tents are typically installed Wednesday or Thursday before your event.
Q: What happens if it rains?
Answer:
Our tents are designed to handle normal weather conditions. In severe weather, we may adjust or reschedule.
Q: Can I cancel my booking?
Answer:
Cancellation policies vary. Please contact us as soon as possible if you need to cancel.
Q: What do I need to prepare?
Answer:
Please ensure the setup area is clear, level, and accessible prior to delivery. Ensure no underground utilities.
Q: Do I need to be there?
Answer:
Not necessarily. As long as we have access and placement instructions, setup can be completed without you present.
Q: Are bounce houses safe?
Answer:
Yes. All units are cleaned and inspected regularly and must be used according to safety guidelines.
Q: Do you set up bounce houses?
Answer:
Yes, setup and takedown are included.